Flip the Funnel – What if all of your company’s marketing is completely backwards?

I often discuss books with our clients and business partners that I think can have a major positive impact on their businesses.  One title which has consistently been on the list for the last couple years is Joe Jaffe’s “Join the Conversation”.  His most recent book, “ Flip the Funnel”,  is equally powerful.    The assumption in this book is  that many traditional marketing approaches are getting it all wrong.  In other words,  the focus has been on customer Acquisition as opposed to customer Retention; on the fat side of the funnel, as opposed to the skinny one.

Jaffe passionately argues , and backs it  up with statistics, that investing in existing relationships is far more profitable than devoting the bulk of your budget to acquiring new customers.   “Retention is the new Acquisition”.

I know what you’re thinking – how can I possibly find the time to read another book?  Fear not,  we’ll do that for you, and more.  Below you will find a link to a video where Jaffe himself gives an overview of the book.

Length of the video – 4 minutes and 33 seconds.   The impact it will have on your bottom line – Priceless.

Here is the link to the video

Here is the link to the book –

How to get action on your calls to action

As entertaining as some marketing communications are, what it all comes down to is whether or not they compel the reader, viewer, or listener to take action.

People take action as a way of meeting their most basic emotional needs. People decide with their feelings and then rationalize their decisions with the facts. If you can match your offer with their needs, you’ll get better results. For example:

People want to belong – Show them that other people, just like them, have taken the same action that you’re asking them to take. Use testimonials, case studies, or stories.

People want to escape pain – Put them in touch with the pain that will continue and worsen if they fail to take action.

People want to experience pleasure – Paint a colourful picture of the benefits and positive feelings waiting for them once they take action.

People want to feel financially secure – Offer a financial incentive to act now, such as a time-limited discount or bonus offer.

Depending on your product or service, you may also want to align your message with people’s needs for fame and fortune, increased wealth, or health and happiness. The inducement will differ with each offer you present, but the result should always be the same: Measurable response with every communication.